You will be the creator of first impressions at hard group for our joining
Main areas of focus: Customer service, reception, cross-departmental administration, community, and student engagement
Location: This opportunity is for those located in (or willing to relocate to) the New York City area only. Applicants must be eligible to work in the U.S. or have an existing U.S. work permit.
JOB HIGHLIGHT: You will be the creator of first impressions at charity: water for our donors, school groups, and guests.
JOB SUMMARY: As the Supporter Experience Associate, you will be the creator of first impressions at charity: water. You’ll work alongside the Supporter Experience team to answer the main phone line and greet guests. You’ll report to the Supporter Experience Manager and assist in maintaining dynamic relationships with our school communities and fundraisers.
YOU’LL BE RESPONSIBLE FOR…
- Ensuring a best-in-class reception experience. Being ready and prepared to answer every call and greet every guest that comes our way during office hours.
- Building relationships with each department and working cross-functionally to keep up to speed on charity: water’s work so you can handle questions from anyone.
- Triaging and answering incoming questions via phone, online, and social to provide excellent customer service to our donors.
- Collaborating with the Supporter Experience team to create curriculum and materials for our school communities to learn more about the water crisis, our work, and how they can make a difference at any age.
- Supporting our schools, students, and teachers to run successful fundraising campaigns.
- Owning, scheduling, and delivering a best-in-class Adventure tour, our in-office kid’s tour.
YOU MUST HAVE…
- At least 1+ years as a receptionist or in a similar role
- Experience working with students and/or kids
- Previous success in a fast-paced office environment
- Acute attention to detail and proven track record of creating systems and processes for efficiency
- Proficiency in working with Mac products and Google applications
IT’S AN ADDED PLUS IF YOU HAVE…
- Proven expertise as a customer service wizard, helping others is what you live for
- Familiarity with Zendesk or other customer service software
YOU’LL BE SUCCESSFUL IF…
You were born a people person: You enjoy interacting with people over the phone, in person, or through emails. You’re welcoming and more than willing to help someone find their way around charity: water.
You understand the value of our community: You make everyone feel special. You’re able to get anyone excited about what we do and make their experience with us unique. You’re inviting, discerning, and thoughtful.
You’re a communication ace: You have amazing written and verbal communication skills and you’re able to communicate complicated ideas in a concise way. You take your role seriously, knowing that someone’s experience with charity: water can start - or end - with you.
You’re a problem solver:You have the ability to handle hard situations with grace and patience. You know how to turn anyone’s bad day into a good one. You firmly believe that there are solutions to every problem and you remain positive in any situation. You keep your cool under pressure and know how to prioritize and when you need help, you let fellow staff members know.
You’re responsible and professional:You’ve proven you’re equipped to handle and maintain confidential information. You’re set on learning all the ins and outs of the org so that you can handle any question that comes your way.
TEAM OVERVIEW: The Subscription team is a sophisticated group of product managers, designers, engineers, and marketers that power our unique monthly giving platform. They focus on developing a best in class experience for our monthly giving community, The Spring, through building a product that invites transparency, generosity, and community.
ORGANIZATIONAL OVERVIEW : At charity: water, our team of world chargers believe that water changes everything. As a non-profit organization, we work to bring sustainable solutions, providing clean and safe drinking water, to those in developing countries. In 13 years, we’ve been able to bring healthier living conditions to over 10 million people in 28 countries. With the inner makings of a mid-size tech startup, we’re reinventing charity through endless innovation and contagious passion. When we’re not eating pizza, gathering for Bagel Breakfasts, or Friendsgiving Feasts, we’re working side-by-side to create beautifully crafted stories and a powerful brand that inspires a whole new kind of generosity.
